Terms & Conditions
Terms & Conditions – Citadel Merchants Limited (superiorswords.com)
1. Introduction
These Terms & Conditions (“T&Cs”) apply to Citadel Merchants Limited (“The Company”). By using this website or purchasing products, you agree to these T&Cs. If you do not agree, discontinue use immediately.
2. Age Restriction
By purchasing from the Company, you confirm you are at least 18 years of age or the legal age of ownership in your jurisdiction.
3. Website Use & Information
The Company strives to keep website content accurate but makes no warranties regarding completeness or accuracy. Users rely on information at their own risk.
4. Promotions & Rewards
Promotions may have specific T&Cs. “Pointy Points” are awarded per account, non-transferable, not redeemable for cash, and can be modified or revoked at the Company’s discretion. Misuse may require repayment of awarded points. Points apply only to purchases of goods on our website, not for labor, services, or third-party sales.
5. Privacy & Payments
Personal data will not be shared outside The Company, except in cases of fraud, theft, suspicious activity, investigation, or legal requirement. Superior Swords does not have access to, store, or process your credit card information; all payment details are securely handled by approved third-party providers.
6. Product Use, Safety & Liability
By purchasing and owning our products, you agree they will not be used to intentionally injure or harm any person or animal, and that strict safety practices will always be followed. The Company is not liable for any accidents, injury, death, financial loss, or consequential loss arising from the use or misuse of products or reliance on website content.
7. Legal Compliance and Ownership
It is your responsibility to comply with local laws regarding the ownership, importation, and use of products sold by the Company. The Company accepts no liability for any legal consequences, seizure, or penalties arising from their purchase or possession.
8. Order Verification & Liability
The Company may withhold goods if payment or buyer information appears suspicious. - Identification / security checks may be required for release. The Company may also perform a verification debit, with premission, which is fully refunded.
Delivery times are estimates; the Company is not liable for delays caused by third parties or Acts of God. Customers are responsible for tracking their orders, ensuring couriers can complete delivery, and for any costs arising if orders are returned, rejected, or undeliverable. Duties and taxes for exported goods are the recipient’s responsibility. Orders left without a signature remain the customer’s responsibility once delivered as instructed.
9. Returns, Refunds & Warranties
To be eligible, the Company must be notified within 24 hours of delivery of the customer’s intention to return.
Customers then have 10 days from receipt of goods to complete the return.
Goods must be returned in their original condition to qualify for a refund or exchange. Used, damaged, or altered goods will not be accepted.
For approved returns, the initial freight charge will be deducted from the credited refund amount, even if the original delivery was offered free of charge.
A $35 NZD restocking fee may apply at the Company’s discretion.
Deposits are non-refundable.
Order cancellations must be requested within 24 hours of placing an order. A $57.50 NZD cancellation fee will apply.
All in-store sales are final and not eligible for return or refund.
Manufacturer warranties apply. The Company facilitates claims on behalf of the customer but does not guarantee replacements.
10. Custom Work & Services
Custom orders, modifications, and restoration services are non-refundable once booked or commenced.
11. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
If you have any questions, please contact us via the website’s ‘Contact Us’ page.