Terms & Conditions
These terms and conditions are for “Citadel Merchants Limited” also referred to as “The Company” throughout this document.
Here within this document The Company refers to and may embody the company’s owners, directors, employees, partners, and contractors.
GENERAL TERMS AND CONDITIONS
Please read carefully and understand our terms and conditions. By using this website, you are agreeing that you have understood and will comply with the terms and conditions set out before you. If you do not agree with the terms and conditions, please immediately discontinue using this website.
While the Company always uses reasonable efforts to maintain update and correct information contained in this website, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the site.
In accordance with using this website you are agreeing that all personal information disclosed by you pertaining to online customer registration, accounts and orders is true and legitimate and that no fraudulent, counterfeit, stolen or false credit cards, cash, cheques, or accounts will be used to purchase goods.
In purchasing and owning any of these products you are agreeing that they will not be willingly used to injure, harm, or kill any person, or animal. You are agreeing that strict safety is paramount in their use and that it will always be practiced.
The Company accepts no liability for, accident, injury or death resulting from the misuse of any of these items sold by us.
The Company accepts no liability for any financial loss caused in relation to the sale or possession of any of these items sold buy us.
The Company reserves the right to change, modify, add, and remove any information on this site without contacting or notifying any individual or any party. Please check back periodically for up-to-date information.
No information on this site is to be copied, modified, edited, or re-used unless by prior arrangement. The Company accepts no liability for the misuse of downloading information from this site.
All emails and information contained within them from The company are solely designated for the recipient and not to be disclosed, forwarded, copied, reproduced or passed on to any third party unless under prior agreement.
The use of this website is subject to promotions which offer their own specific terms and conditions.
The Company offers a customer rewards scheme known as “Pointy Points” on an individual bases. It is strictly one reward account per individual. All reward points are property of The Company. The Company may award or un-award reward points at their discretion, change or cancel the reward scheme without any compensation or notification of the customer. Any individual claiming reward points over multiple accounts or claiming reward points by manipulating the rewards scheme out of fair use may be liable to pay back any received credit in full. Rewards points are nontransferable between accounts. Reward points are not redeemable for cash. Rewards points are solely used for goods. Rewards points cannot be used for labor or services charged for directly. Reward points are solely awarded to purchases made via our website and are not awarded to purchases made via trademe.
Personal information pertaining to names, addresses, accounts, and purchases will not be disclosed to any parties outside of The Company. With the exception of any information relating to fraud, theft or crime, which may be freely shared with the New Zealand Police.
Credit card transactions are processed via EWAY. The company does not store credit card information.
Under no circumstance shall The Company be responsible for any damage, loss or consequential loss suffered by any person or party as a result of their use of this website or reliance on information from this website as well as their use or ownership and or use of any products sold by the company.
LEGALITY & OWNERSHIP OF EDGED & HISTORICAL ARMS.
It is the individual’s responsibility to stay up to date and compliant with their own country and state laws regarding the importation, ownership, and possession of arms edge or otherwise.
New Zealand: Standard swords and knives can be freely owned, there is no licensing or registration for people or items. This does not necessarily mean it is legal to carry these items in public.
Australia: Laws regarding edged weapons vary from state to state. In the state of Victoria you will need to obtain a Chief Commissioner's Approval for Prohibited Weapons license.
International: Please inquire with your local customs office before purchasing any edged arms if you are unsure of the laws.
The Company does not accept any liability for the customer’s order or product, when purchased from us that results in, - seizure, rejection or penalties from officials imposed on the customer.
ORDERS
The Company reserves the right to withhold goods from dispatch if the information or payment details provided by the buyer are deemed by us to be suspicious in any way. If your goods are held from dispatch, you will be notified. Proof of identity will be required before the release of your goods. Your Driver’s license or passport are the only accepted forms of identification. The name on the identification will have to match that of the credit card holders name if the goods have been paid via credit card. If accepted, you will be notified, and your goods will be released.
We do not accept liability for any delays caused by third-party contractors, during the third-party contractor’s involvement in the logistic process. All delivery times are estimates.
We do not accept liability for any delays caused by "Acts of God", of any degree.
The customer is responsible for the receipt of orders instructed to be left without signature. Once they have been delivered as per instruction.
The customer is responsible for tracking their order. As well as making sure the couriers are able to deliver the order. If the order is returned, abandoned or rejected the customer is liable of any costs.
All payments need to clear before goods are released.
Any duty or tax for exported goods is payable by the recipient.
RETURNS, REFUNDS & WARRANTIES
The company offers a ten-day return policy (with the exception of trademe sales being 30 days). Returns must meet certain criteria further outlaid in this document. To be eligible to return goods if you have changed your mind you will need to inform us of your intention within ten days of receipt of the goods. The goods will need to be returned to us within 20 days of receipt. Outside of these time frames all returns will be rejected.
Returned goods are only accepted in original condition.
Used goods returned in any condition will be rejected.
We do not accept returns on parts.
It is the buyer’s responsibility to ensure delivery can be made to them. Unclaimed orders returned to us may incur further charges.
Where the buyer has issued "Authority to Leave", they accept full liability for the goods once delivered. Any claim for missing goods after noted delivery will need to be taken up with the courier/ postal service.
The customer is liable for all return delivery fees.
If the goods have been damaged in transit photographic evidence is required within 48 hours of their receipt to be eligible. Upon receipt of evidence an investigation will be launched by the shipper. The Company reserves the right to make the final decision on a replacement or refund for the goods.
Commissioned, special request & consignment orders are non-refundable. Custom items, modifications, and services, including the actual item/s customized or modified are non-refundable. This includes sharpening services.
Refunds on returned goods are issued less the cost of our freight charge. Regardless of whether the initial delivery freight charge to the customer was waived or not initially applied.
A $35.00NZD restocking fee may apply to any item returned, at our discretion.
Deposits are non-refundable.
For order cancellations, these will need to be made within 24 hours of placing the order to be eligible. There is a cancellation fee of $23.50NZD plus 3% of the order total. There may also be a handling fee applied at our discretion.
The Company does not guaranty any product sold here against breakage and defect outside our ten-day return policy. All warranties if they exist are covered by our manufacturers/suppliers. If you have a claim, upon producing the receipt, evidence and/or the item, we will contact the manufacturer on your behalf. It is the manufacturer’s decision whether your claim is accepted and whether a replacement will be provided. Please feel free to contact us if you have any questions about our supplier’s warranties.
If you have any questions regarding our policies, please contact us via the ‘Contact Us’ page.
