Terms & Conditions
LOCK DOWN / COVID-19
*** PLEASE NOTE: There are freight delays. We currently have a backlog of orders to clear due to the recent lock down. This should be cleared by approximately the start of October 2021. All current orders are added to the queue, and will be processed asap. ***
These shipping updates supersede our standard shipping time frames.
Thank you for your patience and support.
Superior Swords Team
These terms and conditions are for “Superior Swords Limited” also referred to as “The Company” throughout this document.
Here within this document The Company refers to and may embody the company’s owners, directors, employees, partners and contractors.
GENERAL TERMS AND CONDITIONS
Please read carefully and understand our terms and conditions. By using this site you are agreeing that you have understood and will comply with the terms and conditions set out before you. If you do not agree with the terms and conditions please immediately discontinue using this website.
While the Company always uses reasonable efforts to maintain update and correct information contained in this website, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the site.
In accordance with using this website you are agreeing that all personal information disclosed by you pertaining to online customer registration, accounts and orders is true and legitimate and that no fraudulent, counterfeit, stolen or false credit cards, cash, cheques, or accounts will be used to purchase goods.
In purchasing and owning any of these weapons you are agreeing that they will not be willingly used to injure, harm, or kill any person, or animal – with the exception of legally hunted game, in which laws and best practice must be adhered to. You are agreeing that strict safety is paramount in their use and that it will always be practiced.
The Company accepts no liability for, accident, injury or death resulting from the misuse of any of these items sold by us.
The Company accepts no liability for any financial loss caused in relation to the the sale or possession of any of these items sold buy us.
The Company reserves the right to change, modify, add and remove any information on this site without contacting or notifying any individual or any party. Please check back periodically for up to date information.
No information on this site is to be copied, modified, edited, or re-used unless by prior arrangement. The Company accepts no liability for the misuse of downloading information from this site.
All emails and information contained within them from The company are solely designated for the recipient and not to be disclosed, forwarded, copied, reproduced or passed on to any third party unless under prior agreement.
The use of this website is subject to promotions which offer their own specific terms and conditions.
The Company offers a customer rewards scheme known as “Pointy Points” on an individual bases. It is strictly one rewards account permitted per individual. All reward points are property of The Company. The Company may awarded or un-awarded reward points at their discretion, change or cancel the reward scheme without any compensation or notification of the customer. Any individual claiming reward points over multiple accounts or claiming reward points by manipulating the rewards scheme out of fair use may be liable to pay back any received credit in full. Rewards points are non transferable between accounts. Reward points are not redeemable for cash. Rewards points are solely used for goods. Rewards points can not be used for labor or services charged for directly. Reward points are solely awarded to purchases made via our website, and are not awarded to purchases made via trademe.
Personal information pertaining to names, addresses, accounts, and purchases will not be disclosed to any parties outside of The Company. With the exception of any information relating to fraud, theft or crime, which may be freely shared with the New Zealand Police.
Credit card transactions are processed via DPS. Superior Swords Limited does not store credit card information and has no access to it.
Under no circumstance shall The Company be responsible for any damage, loss or consequential loss suffered by any person or party as a result of their use of this website or reliance on information from this web-site as well as their use or ownership and or use of any products sold by the company.
LEGALITY & OWNERSHIP OF EDGED ARMS.
It is the individual’s responsibility to stay up to date and compliant with their own country and state laws regarding the importation, ownership and possession of arms edge or otherwise.
New Zealand: Standard swords and knives can be owned by anyone and no licence is required. This does not necessarily mean it is legal to carry these items in public.
Australia: Laws regarding edged weapons vary from state to state.
In the state of Victoria you will need to obtain a Chief Commissioner's Approval for Prohibited Weapons licence. For the state of Victoria we require proof of approval before dispatching your goods.
International: Please inquire with your local customs office before purchasing any edged arms if you are unsure of the laws.
Superior Swords does not accept any liability for the customer’s order or product purchased from us resulting in seizure, rejection or penalties from officials imposed on the customer.
The Company reserves the right to withhold goods from dispatch if the information or payment details provided by the buyer are deemed by us to be suspicious in any way. If your goods are held from dispatch you will be notified. Proof of identity will be required before the release of your goods. Your Driver’s license or passport are the only accepted forms of identification. The name on the identification will have to match that of the credit card holders name if the goods have been paid via credit card. If accepted you will be notified and your goods will be released.
We do not accept liability for any delays caused by third party contractors, during the third party contractor’s involvement in the logistic process.
We do not accept liability for any delays caused by "Acts of God", of any degree.
All delivery times are only estimates.
The customer is responsible for the receipt of orders instructed to be left without signature, once they have been delivered as per instruction.
Cheques will need to clear before goods are released
RETURNS, REFUNDS & WARRANTIES
The company offers a ten day return policy (with the exception of trademe sales being 30 days). Returns must meet certain criteria further outlaid in this document. To be eligible to return goods if you have changed your mind you will need to inform us of your intention within ten days of receipt of the goods. The goods will need to be returned back to us within 20 days of receipt. Outside of these time frames all returns will be rejected.
Goods will need to be returned and are only accepted in original condition.
Used goods returned in any condition will not be accepted.
It is the buyer’s responsibility to ensure delivery can be made. Unclaimed orders returned to us may incur further charges.
Where the buyer has issued "Authority to Leave", they accept full liability for the goods once delivered. Any claim for missing goods after delivery will need to be taken up with the courier/ postal service.
The customer is liable for all return delivery fees.
If the goods have been damaged in transit photographic evidence is required within 48 hours of their receipt to be eligible. Upon receipt of evidence an investigation will be launched by the shipper. It is The Companies right to make the final decision on the replacement or refund of the goods.
Commissioned, special request & consignment orders are non-refundable. Custom items, modifications and services, including the actual item/s customized or modified are non-refundable.
Refunds on returned goods are issued less the cost of our freight charge. Regardless if the initial freight charge to the customer was waived or not applied.
A $30.00NZD restocking fee may apply to any item returned, at our discretion.
Deposits are non-refundable.
For order cancellations, these will need to be made within 24 hours of placing the order to be eligible. A minimum $5.50NZD cancellation fee applies to any accepted, cancelled order.
The Company does not guaranty any product sold here against breakage and defect outside our ten day return policy. All warranties if they exist are covered by our manufacturers/suppliers. If you have a claim, upon producing the receipt, evidence and/or the item, we will contact the manufacturer on your behalf. It is entirely up the manufacturer’s discretion whether or not your claim is valid and whether a replacement will be provided. Please feel free to contact us if you have any questions about our supplier’s warranties.
If you have any questions regarding our policies please contact us via the ‘Contact Us’ page.