*Ordering*
DELIVERY TIMES
*We are based in Auckland, NEW ZEALAND. - We carry NZ stock and dispatch from this location.
For New Zealand orders: Once the payment has cleared we aim to have orders packed and out for collection in 1-3 work days. There is then a further 1-6 workdays transit time depending on your location.
For Australian Orders: Once the payment has cleared we aim to have orders packed and out for collection in 1-3 work days. Transit times for international orders vary. Generally they should arrive within 10 days of being collected from us.
For international orders: Once the payment has cleared we aim to have orders packed and out for collection in 1-3 work days. Transit times for international orders vary. Generally they should arrive within 10-20 days of being collected from us.
PAYMENT METHODS
Visa and MasterCard are accepted on our website and in-store. Cash is accepted in store.
- If you have a different credit card than listed above, we can accept. You will need to email us your order and we will process your card externally.
CURRENCY
All cards are charged in New Zealand Dollars. The currency select will give an approximation of the currency exchange conversion.
PICK UP
You are welcome to pick up ordered goods. You can order via the shopping cart, or contact us directly.
TRACKING
An email with tracking is sent either once your order is readied for collection / or once it has been collected by the courier driver. It may take some time before your tracking shows any status info in the system.
ORDER STATUS MEANINGS
"Awaiting Processing"
= We have your order. Your payment has cleared.
For Delivery: It is with our team. They will pack it, and put it out for collection asap.
For Pick Up: If you have not already. Book in with us to make your collection / check availability.
"Order Finalized"
= There is nothing further for us to do with your order. Your order has been completed at our end.
For Delivery: Your order is now packed and awaiting collection by the courier. - Keep an eye out for tracking information emailed to you. This tracking info often arrives within 24 hours of this notification.
For Pick Up: Your goods have been collected.
"Awaiting Payment"
= Your goods will need to be paid for.
For Delivery: Your order is pending dispatch. If you have paid via bank transfer already this status will be manually updated to "awaiting processing" or it may go straight to "order finalized" once your payment has been checked and cleared.
For Pick Up: If you have not already. Book in with us to make your collection / check availability. - You can pay in store.
PRE-ORDERS
Any order containing a pre-order product will not be dispatched until the pre-order product is available.
SHOPPING CART
Our specially designed shopping cart and check out system will make purchasing your desired items hassle free. Just add any product you like to the cart and either continue shopping or proceed to our secure checkout.
WHOLESALE
We supply a number of retailers and large clubs nationwide. If you would like to purchase wholesale from us, please feel free to contact us directly so we can give you the best possible deal.
For further details on ordering please refer to our Terms & Conditions.
